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Service Associate - Schwab Wealth Advisory

Lone Tree, Colorado

Requisition ID 2023-94930 Category Financial Planning Position type Regular Salary USD $60,000 - $90,000 / Year

Your Opportunity

Investor Advice Solutions consists of Schwab Wealth Advisory, Centralized Service & Operations and Wealth Strategies Consulting Group. Schwab Wealth Advisory is a premier, fee based and non-discretionary investment advisory solution providing clients with a personal relationship, specialized service and ongoing advice built on Schwab’s approach to investing. The Centralized Service & Operations group supports Fixed Income and Schwab Wealth Advisory clients as the client facing phone teams. The Wealth Strategies Consulting Group addresses complex wealth management needs of clients through our Planning and Wealth Strategy teams. Additionally, they provide specialized products to meet income generation, risk mitigation, and liquidity needs.

As a Service Associate, you will deliver premium service in wealth management to our high-net-worth clients through inbound calls.

We value integrity, open communication, strong market knowledge, and a passion for client service. If you want to work with a firm that is dynamic, client focused, invests in your growth, and values your contributions, consider a career as a Service Associate. 

What you have

As a Service Associate, you will be a part of a fast-paced environment on a small, highly reciprocal team of 10-15 professionals. You will play an integral role to the success of Schwab Wealth Advisory by servicing our premier clients virtually via inbound calls. You will be responsible for delivering extraordinary and consistent service experiences, providing technical assistance, placing solicited trades, and strengthening client relationships. You will leverage your client facing experience to provide resolutions on foundational questions regarding portfolio management, financial planning, and financial markets/economy.

This opportunity will allow you build a strong foundation in wealth management and sets you on the path to becoming a Wealth Advisor. Your manager will be focused on your professional development through coaching and ongoing training to prepare you for the next opportunity in Schwab Wealth Advisory.

Other areas where you will maintain and grow your competencies:

  • Customer Orientation: Provide white glove service through strong problem resolution and anticipating client needs to result in first contact resolution.

  • Exceptional Oral and Written Communication: Highly effective communication skills and the ability to articulate our approach to advice, portfolio construction, and planning.

  • Thoroughness: Strong acumen for service accuracy and client follow up. Proactively leverage tools and resources within their problem-solving process. Strong accuracy in placing trades with minimal errors.

  • Building Collaborative Relationships: Ability to connect with others in a way that fosters trust and creates collaborative relationships; Must be able to develop and maintain good cross departmental working relationships.
  • Fostering Teamwork: Ability to collaborate and support team members through a relational work style. Ability to work independently and effectively as part of a team, while handling multiple tasks and responsibilities simultaneously.

We place a premium on high performance, quality service and the ability to contribute to the SWAI strategy. Essential skills include:

  • Active and valid FINRA Series 7 license required
  • Active and valid FINRA 66 licenses required (may be obtained with a 120-day COE)
  • Minimum 1 year of experience in the financial services industry
  • Experience servicing high-net-worth clients preferred

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Eligible Schwabbies receive

  • Medical, dental and vision benefits

  • 401(k) and employee stock purchase plans

  • Tuition reimbursement to keep developing your career

  • Paid parental leave and adoption/family building benefits

  • Sabbatical leave available after five years of employment