Senior Visa Fraud Investigator

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

The Visa Fraud Investigations team (VFI) is a department within the Financial Crimes Risk Management Enterprise. Our charter is to protect our client’s and the firm’s assets by preventing and mitigating fraud losses. VFI is responsible for conducting fraud investigations and pursuing recovery efforts of unauthorized debits to client accounts.

The Senior Specialist is responsible for conducting Visa debit card investigations. Specialists on the VFI team must demonstrate initiative with minimal direct supervision when addressing their daily responsibilities. All casework must be completed within well-defined regulatory guidelines in an environment that is fast paced and demanding. Consistency in exercising good judgment and decision making with respect to risk and fraud issues is key.

What you have

Required qualifications:

• 1 - 3 years financial services/banking experience with direct customer contact servicing Visa Check Card, Minimum of 6 months of investigative experience in the areas of: Visa Check Card faud investigations
• Experience within financial industry
• Demonstrated personal initiative to work through new and unfamiliar issues with mentorship while demonstrating good judgment and decision making with respect to risk issues
• Demonstrated work history of working well with others in a team environment
• Effective skills in the management of personal workloads with an emphasis on producing quality work with minimal errors in a demanding environment
• Strong verbal and written communication skills
• Working knowledge of Regulation E
• Detailed knowledge of Schwab systems related to both the Broker Dealer and the Schwab Bank sides of the business with respect to Visa debit card transactions is required (System knowledge to include, but not limited to: Visa CATS (Client Administrative Tools & Services), Visa Online, Client Central, Legacy and various other systems that are used to review and research payment transactions
• Willingness to provide ad hoc support in other departments such as:  Fraud, AML and CDD teams in detecting and investigating other suspicious activity, including account takeovers, imposters, new account fraud, trading-related activity, international activity, third-party money movement, rapid fund movement, etc.

Preferred qualifications:

• Familiarity with financial industry operations

*In addition to the salary range, this role is also eligible for bonus or incentive opportunities.