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Application Support Engineer - front office trading platform

Location Lone Tree, Colorado, United States; Westlake,Texas,United States;Chicago,Illinois,United States;San Francisco,California,United States; Requisition ID 2022-86860 Category Engineering & Software Development Position Type Regular Salary Range USD $120,000 - $149,000 / Year
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Your Opportunity


As a member of the Schwab Wealth and Asset Management Tech Ops – Application Production Support and Change Management, the individual will be supporting a suite of Investment Management systems, working closely with key business stakeholders, application developers and third-party vendors and data providers for issue analysis and resolutions. The individual will be responsible for continuous improvements in the Level1 and Level 2 production support teams; improve and streamline critical business processes - Overnight batch process, Business Ready Checks, Health Checks Automation; help promote the overall support strategy, including transformation initiatives of automation and proactive monitoring of infrastructure and processes. 

What you are good at


Duties include, but not limited to the following: 

  • Proactively detect, troubleshoot, and resolve all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary. This team is responsible for all issues escalated to WAM Engineering until they are resolved or a workaround is provided to end users
  • Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage
  • Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production
  • Work with development teams at the appropriate stages to ensure the support strategy guidelines are followed and new systems or projects meet the Production standards
  • Constantly update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible
  • Responsible for servicing all requests for data or other activities that require access to Production systems

What you have


  • Strong understanding of trading, trade lifecycle and trading platforms used in Asset Management
  • Familiarity with Data Transformation, Integration, Analysis, and Data Warehousing
  • Be able to manage an outage incident, coordinate user communications, and collaborate other teams to help resolve an incident
  • Strong ownership mentality with a focus on customer satisfaction. Be able to easily communicate with business users to discuss their issues and work through to a resolution
  • Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations

What you have:

Technical/Vendor Product skills – Required

  • Experience with Aladdin trading systems
  • Experience supporting front office trading applications
  • Experience in Windows and Linux Environment
  • Working knowledge of Microsoft SQL Server and Oracle
  • Experience with Informatica ETL
  • Ability to investigate issues using Debuggers, Splunk, AppDynamics
  • Working familiarity with Control-M
  • Experience with software development life-cycles and best practices

Technical/ Vendor Product Skills - Desired

  • BitBucket and Bamboo
  • Exposure to Monitoring Tools
  • Asset Management Industry Knowledge
  • Knowledge of scripting languages such as Bash and Python
  • Public cloud knowledge (Azure, Google Cloud, or AWS)

Personal Characteristics

  • Strong problem solving skills with ability to analyze and understand data
  •  Keen focus on metrics and trend analysis
  • Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
  • Ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to Application Development and Business partners
  • Detail oriented and organized with strong analytical skills
  • Self-starter and ability to multi-task with a “can do” attitude

Education/Experience

  • Bachelor’s/Master’s Degree from a top tier university, preferably in Computer Science
  • 5 years of support/developer experience in financial services, preferably Asset Management

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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