Licensed Financial Services Representative
In this role, you will be taking inbound calls from our retail clients, helping to educate them on a variety of topics, including Investing Principles, Trading & Market Mechanics, Product and Solutions - along with general customer service items. There will be opportunities for promotions and increased compensation as you look to build a career within Client Service & Support and Charles Schwab.
What makes you successful in this role?
Check out the traits we’re looking for and see if they align with your expertise.
- Good listener
- Relationship Specialist
Educate clients: Engage clients in robust discussions encompassing market conditions, trends, and providing investment education.
Be consultative: Recommend appropriate solutions to clients that align with their goals and promote Schwab growth.
Build strong relationships: Work in a team-based environment with a diverse group of associates focused on meeting the needs of the company and clients.
You have a shared ambition to make a noticeable difference, and our culture supports these aspirations. We empower you to build a meaningful career with purpose. We challenge you to stretch and grow your skills with opportunities and programs to grow both personally and professionally. We invest in the well-being of you and the communities in which we live and work - because when you are at your best, so is the entire team. When we asked other service professionals at Schwab to describe the culture, they said it was supportive, rewarding, collaborative, and has strong leadership.
At Schwab, you can grow your career as far as your ambition takes you! Here are some paths that members of our Client Service and Support team have taken from the Financial Services Representative role as they grow their career at Schwab.
Charles Schwab, although it is a large corporation, truly looks out for their employees and hopes for the success of each individual. They not only want to help their own employees, they want the best for their clients. They truly want to look through the client's eyes to provide the support and guidance to help each individual to be successful. It truly is a family-like environment.Annie Specialist, Brokerage Service Rep
We're a team in every aspect of the word. From day one new employees are surrounded by other employees that started exactly where they are. We are constantly sharing experiences - things that worked as well as things that didn't work - in order to support and develop each other. It's a culture that revolves around service to one another and to clients.Isaac Sr Specialist, High Net Worth Rep (CP)
People. People. People. I continue to work at Schwab because of the people. There are so many different perspectives and perceptions to interact with on a daily basis. I feel energized by our clients and the ways I can help, by my co-workers and what I can learn, and by my managers and how I am supported.Vicky Sr Specialist, High Net Worth Rep (CP)
I love working at Schwab because my manager cares about me as a person and about my professional growth. There's a culture of development and cooperation that creates a family environment where everybody is there for each other.Lu Sr Specialist, Brokerage Service Rep
Schwab offers medical, dental, and vision benefits and tax-advantaged HSA, voluntary benefits, and wellness programs.
Some of these benefits include 401(k) plan, employee stock purchase plan, and employee branch and advice services.
Maternity and Paternity Leave
We offer six weeks of paid parental leave for both the primary and secondary caregiver. We also offer a Dependent Care FSA.
Schwab offers valuable programs and support to help you succeed. This includes education reimbursement, mentoring, and job shadowing.
Schwab offers a 28-day paid sabbatical that you are eligible for after five years of employment, and every five years thereafter.
We are dedicated to building and maintaining a dynamic organization and culture that value and reflect the individual strengths of every team member.
Schwab was built around a simple idea: put the client first. Lots of companies say that, but we work to keep clients at the heart of everything we do by offering a better, more modern way to build and manage wealth.
No matter what your interest or expertise, our employees are empowered to solve problems, innovate, and challenge the status quo. Own Your Tomorrow embodies everything we do and we are committed to helping our employees ignite their potential and achieve their dreams.
What you are good at
In this exciting customer service role, you’ll learn to educate our clients about investments, trading tools, market mechanics, and retirement choices. Licensed, but not a finance expert yet– that’s okay! We’ve seen tremendous success in building on professionals’ prior experience to aid our clients and create a career path at Schwab.
- Active FINRA Series 7 & 63 licenses are required, so you can start serving Schwab clients right away
- Motivation to become an expert in the securities industry, including the principles of equity, option, and mutual fund transactions
- A dedication to consistently improve the client experience
- Ability to establish trust and rapport with clients over the phone
- Robust consulting, influencing and client engagement skills
- Desire to work in a collaborative team-based culture
- An ownership mentality and continuous improvement mindset with a desire to continually develop and learn
- Ability to adapt and implement changes as market and business conditions evolve
What you have
- Bring enthusiasm: Work in a high energy call center representative environment
- Engage clients: Deliver great client service when answering inbound phone calls
- Be an advocate for clients: Take ownership and tackle complex and challenging issues to resolve the client’s needs. Introducing clients to Schwab and TD Ameritrade’s products and services
- Be consultative: Once licensed, recommend appropriate solutions to clients which align to their investment goals and promote Schwab growth.
- Have a defined model of success: Our culture is one where employees feel empowered to own their career with a focus on addressing clients’ needs, personalizing each interaction, and valuing clients and their time.
What’s in it for you
Apart from the well-structured career path and excellent team environment, our employees enjoy a variety of perks and benefits. Our benefits include, but are not limited to:
- 401(k) with company match
- Health, Dental, and Vision insurance
- Flexible spending account
- Education reimbursement
- Paid time off & 4-week sabbatical after 5 years of service
To find out additional details about our competitive benefits package, visit our benefits page: https://jobs.schwabjobs.com/summary-of-benefits
Workplace Flexibility Program: We’re proud to support our employees in a working approach that allows you to bring your best self to work – whether that’s in the office or remote. Want to see how our employees are participating in the Workplace Flexibility Program? Check out #SchwabLife on social!
We offer a competitive pay and bonus package. Starting compensation for this location ranges from $48,000 - $69,100 depending on related experience, plus an annual bonus opportunity of 10% of your base pay and other eligible earnings.
Why work for us?
Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future.
TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.