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Trust Cashiering Support, Team Lead

Location Other, California, United States; Phoenix,Arizona,United States;Henderson,Nevada,United States;Lone Tree,Colorado,United States;Westlake,Texas,United States; Requisition ID 2022-86667 Category Customer Service / Client Service Position Type Regular CO Salary Range 58,700 - 96,900
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Your Opportunity

Schwab’s Personal Trust Services (“PTS”) organization provides personal trust products and services to Schwab’s clients, including individual investors, beneficiaries, RIAs, and corporate fiduciaries. PTS products and services are provided through three separate legal entities; Charles Schwab Trust Company, Charles Schwab Trust Company of Delaware, and Charles Schwab &Co. PTS products cover the full fiduciary, agency, and custody spectrum, including fiduciary trust administration and investment management, directed trustee, trusteed IRA, administrative agency, trust reporting, and trust outsourcing.

The position of Sr. Specialist, Trust Cashiering Support (Team Lead) is a leadership role responsible for supporting management and oversight responsibilities of a support team within Personal Trust Services. The Team Lead will act as a player/coach, for the Trust Transition and Support Team.  The team works directly with internal business partners and external clients to ensure trustee’s duties of asset custody and record keeping are supported accurately and efficiently.  They are also responsible for developing team members for future growth opportunities within Charles Schwab.

The Sr. Specialist, Trust Cashiering Support (Team Lead) is responsible for supporting processes and key risk items to confirm team members perform daily functions as defined in procedures.  The team lead contributes to the daily tasks assigned and supports the team manager with creating a high functioning team that executes efficiently and accurately, and collaborates thoughtfully and intentionally. He/She is also responsible for identifying and implementing process efficiencies, and managing risk.

Schwab follows the three lines of defense model of risk governance. The team lead is a first line of defense position for CSTC and CSTCD and assures compliance with all trust company policies and procedures, Schwab’s enterprise risk management program, as well as all applicable state and federal banking and trust regulations in the context of their responsibilities.

What you are good at

  • Leading, developing, and mentoring team members to ensure accuracy, timeliness, quality and compliance to all policies and procedures.
  • Supporting various trust services offered by Charles Schwab Investor Services and Charles Schwab Advisor Services by partnering and collaborating with Trust Services Consulting, Administration, investment advisors, and prior trustees to provide exceptional customer service to both retail and institutional clients.
  • Partnering with stakeholders including business development teams, trust administration, operations and service to ensure the products are meeting expectations of our business partners and end clients
  • Actively managing and/or participating in special projects and initiatives in the spirit of innovation, collaboration, and community.
  • Helping to drive the strategic vision for PTS by proactively identifying opportunities to improve process flow and eliminate redundancies.
  • Providing oversight and required evidence of supervision for key processes
  • Assisting with management of internal and external audits.
  • Ensuring team members comply with state and federal banking regulations and internal policies and procedures regarding asset eligibility, OFAC, AML, and Customer Identification Program

What you have

  • 3-5 years of experience in banking or financial industry, including customer service experience
  • Bachelor’s degree or equivalent work experience required
  • CTFA preferred
  • FINRA Series 7,63, 9, 10 a plus
  • Understanding of personal trust products and trust administration concepts
  • Highly client-oriented with demonstrated experience in handling escalations
  • Creative thinker with strong problem-solving ability
  • Strong analytical skills, ability to research problems, determine root causes and solutions
  • Superior organizational skills and the ability to handle multiple priorities without sacrificing quality or accuracy
  • Excellent communications skills and the ability to deal effectively with a variety of people
  • Thrives on initiating, building and encouraging strong authentic relationships inside and outside the group; highly reciprocal; navigates and activates alignment across organizational silos
  • Highly motivated and a self-starter

In addition to the salary range, this role is also eligible for bonus or incentive opportunities

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an Equal Opportunity Employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. Please click here to see the policy.

Schwab is an affirmative action employer, focused on advancing women, racial and ethnic minorities, veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call 800-275-1281.

TD Ameritrade, a subsidiary of Charles Schwab, is an Equal Opportunity Employer. At TD Ameritrade we believe People Matter. We value diversity and believe that it goes beyond all protected classes, thoughts, ideas, and perspectives.

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